Where the organisation is unable to obtain sufficient information to investigate or manage a particular issue, in most cases no further action can be taken. If you are serious about the issue being raised we request that you provide your contact details so that if we require further information to look into the matter we can contact you for your assistance - a failure to do so may result in us being unable to resolve the matter. As far as reasonably practicable the organisation will protect your identity and contact details.

Where the Organisation is unable to obtain sufficient information to investigate or manage a particular issue, in most cases no further action can be taken.   If you are serious about the issue being raised we request that you provide sufficient details to enable the matter to be investigated.  A failure to do so may result in the Organisation being unable to resolve the matter.

Once you have completed all the required information (noted by an *) please press the 'Submit' button and the relevant person(s) will be notified

A reportable assault as defined in the Age Care Act 1997 means:

- unlawful sexual contact with a resident of an aged care home, or
- unreasonable use of force on a resident of an aged care home.

A unexplained absence as defined under the Aged Care Act 1997 means:  

- a care recipient is absent from an aged care facility; and
- the absence is unexplained; and
- the absence has been reported to the police.